“On Tuesday, October 15, 2024, I had my annual furnace check-up/tune-up to be sure that the furnace is ready for winter. Zach Davis was the HVAC Technician who came to my house to do the job. From the minute he showed up at my front door, I was impressed with him; he was on time, and polite, and professional as he introduced himself, offering to wear shoe covers to protect my floor. I showed him the furnace, and he got right to work, coming upstairs only once to adjust the thermostat so as to turn up the temperature. A little while later, he came to tell me that he was finished, and that my furnace was (thankfully) in good shape. He outlined what he had done, going through each thing he had checked step by step. The last thing he named was something different—I've had a furnace inspection every year for many years, and never before has any technician carried a vacuum cleaner along with the usual tools. Zach had a small vacuum cleaner, and mentioned that after he had finished the check-up, he performed a "clean-up," by vacuuming dust out of the furnace. I was so pleasantly surprised! Never before has any furnace I've ever owned been cleaned with a vacuum cleaner after the check-up was done….that is, never until Tuesday, October 15, 2024. All in all, I was so impressed with the whole furnace check-up experience. Zach couldn't have been nicer or more efficient and professional, and I now have genuine peace of mind knowing that my furnace will keep my house warm until spring. (And if something does go wrong during the cold months, I feel very confident in knowing I can call on you to solve the problem.) Please thank Zach for a job well done. Sincerely yours, Miriam Shaw; Dearborn, Michigan.”