“The technician, Isaac, called before our appoinment and let us know he'd had a cancellation, so could come earlier if it were convenient for us. We took advantage of the kind offer!
Isaac arrived within minutes of his estimated time, politely introduced himself, and asked what problems/concerns we had that prompted the call. He listened carefully, asked a couple of follow-up questions, then asked to be shown to the unit(s)… a 2 zone mini-split.
Within 2 minutes he identified the issue, and explained the steps required to service the unit. I inquired about a service plan, he provided all the information I needed, and signed us up for the service plan.
He quickly serviced the units, demonstrated proper functioning, and was out the door in less than 90 minutes. He was polite, respectful, communicated clearly what he was doing, and was wonderfully professional the entire time.
We sincerely appreciate the excelelnt service, and the timely manner in which Sharon's was able to get us scheduled!
Thank you for excellent and trustworthy service!”

– Tim B.